FAQ


Where do your materials come from?

My fabric is digitally printed in the United States with water-soluble inks. I order fabric in small batches as needed, careful to minimize waste. My leather is purchased locally at Oregon Leather Co., and my zippers are manufactured in California.  


Where are your products made?

I cut and sew all of my products in my Portland studio, usually with a good podcast and a cup of rooibos tea. I strap leather, hammer rivets, set snaps, hem edges, pin liners, turn out corners, press seams, lose track of time, and try to remember to stand and stretch.


How should I clean and care for my item?

Digitally-printed fabric on bags and pouches should be spot cleaned with phosphate-free detergent and dried flat. This fabric can be ironed on med-high heat with steam, but I recommend using a press cloth between the iron and the fabric, to make absolutely sure that your iron stays clean.

Avoid ironing waxed canvas, as the wax will melt. Waxed canvas can simply be wiped clean with a damp cloth. Waxed canvas is naturally weather resistant and will develop its own patina with time.

My scarves are a 30% silk, 70% cotton blend. They should be hand-washed with cold water and phosphate-free detergent. Iron while slightly damp using the (cool) silk setting.


When will I receive my order?

Most of the items in my shop are cut and sewn to order. For bags and pouches, please allow 5-7 days for production before your order ships, unless otherwise indicated in the product description. Domestic orders are shipped via USPS First Class Mail and should arrive in 2-3 days. As soon as your order ships, you will receive an email with tracking information.

For now, my scarves are printed, cut, and hemmed to order. Please allow approximately 4 weeks for your scarf order to ship. (I appreciate your patience!)

International orders ship USPS First Class International, with an expected delivery of 7-21 days. International delivery varies by destination and may be held for additional time in customs. Depending on the laws and regulations of your country, you might have to pay additional customs fees or taxes to receive your package. I always declare the full value of your order so that you be refunded in case of loss or damage.

In the rare event of a lost or damaged package, I am unfortunately unable to provide extensive assistance and suggest you contact your local post office immediately.


Do you accept returns?

Because my business is a small operation, I generally cannot offer refunds unless I inadvertently shipped a defective item. In which case, let me know, and I will send a replacement ASAP. I do my best to take accurate photographs of my products, but please keep in mind that image color may vary slightly from screen to screen. 

If you are unsatisfied with your purchase, you may exchange it for another item as long as it is returned in the same condition—unused, unwashed, and in its original packaging. Please contact me within two days of receiving your order. You will be responsible for the shipping costs of returning the item and shipping the new one. I am not responsible for returned items that are lost in transit.

All Sale items are final and nonrefundable.


Do you do custom orders or collaborations?

I am always open to ideas! Drop me a line at hello@ellejuliabrown.com


Can I place a wholesale order?

I am currently accepting a select number of wholesale clients. If you’re interested in carrying my products, please email hello@ellenjuliabrown.com to tell me a little about yourself, your shop, and which brands you carry. If it looks like a good fit, I’ll get back to you with current line sheets and wholesale pricing.